Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the cfhd.shop website.
Contact Information
For questions regarding returns and refunds, please contact our Customer Service at:
Email: [email protected]
Phone: +86 16736791859
Return Period
US customers have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, please contact our Customer Service at [email protected] and provide your order number and detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Pack the item securely in the original packaging and attach all labels and markings.
Attach the Return Authorization form and any necessary supporting documents or pictures.
Download and print the return label from the link provided in our email.
Return costs
cfhd.shop will cover the return shipping costs and provide a prepaid shipping label. Customers do not need to pay for return shipping.
Specific return and refund conditions
Return due to change of mind: If you change your mind after purchase, you can return the product within 30 days, provided that the product is unused, undamaged and in the original packaging.
Defective goods: If you receive a defective product, please contact our customer service immediately for instructions. cfhd.shop will cover the return shipping costs and provide a replacement product or refund.
Damaged goods: If the product is damaged, please send us photos of the damage within 48 hours of receipt. We will cover the return costs.
Wrong product received: If you received the wrong product, please contact us and we will arrange the return costs and ensure that you receive the correct product.
Product never delivered: If your product was never delivered, please contact us so that we can investigate with the courier. If the product is not found, we will provide a full refund or replacement product.
Cancellation after ordering: You can cancel your order before it is shipped. If the order has already been shipped, please follow the return procedure after receiving the product.
Damaged or Defective Goods Policy
After receiving damaged or defective goods, please contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or full refund.
Undamaged Goods Policy
If you change your mind, you can return an undamaged and unused product within 30 days. Make sure it is in the original packaging.
Timeline
Return Period: Returns must be reported and shipped within 30 days of receiving the product.
Return Processing: We will process a refund within 30 days after receiving and inspecting the returned item. You will receive a confirmation email.
Refund Conditions: Refunds will be approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or wrongly delivered products will be approved after inspection.
Refund Period: Once the return is approved, it will take up to 30 days for the refund to be issued to the original payment method.
Refund Method: Refunds will be issued to the original payment method used for purchase.
Exceptions to the Return Policy
The following products cannot be returned:
Customized items
Return Address:
To start a return, you can contact us at [email protected].
If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
Shipping Methods and Costs
Shipping Method: USPS
Estimated Return Costs: Customers do not pay for return shipping
Legal Rights
This policy does not affect any applicable legal rights.
Have questions?
Visit our FAQ page or contact our customer service.
Contact us:
[email protected]
Phone:+86 16533892334